18coi Frequently Asked Questions
Everything you need to know about registering, depositing with bKash or Nagad, cricket betting, bonuses, and staying safe on 18coi — answered in plain English.
Welcome to the 18coi Help Center. This page covers the most common questions asked by players across Bangladesh — from creating your first account and making deposits through bKash, Nagad, or Rocket, to understanding bonus terms, placing cricket bets, and knowing your options for responsible gaming. If you do not find the answer you need here, our support team is available around the clock.
Account & Registration
How do I create an account on 18coi?
Creating an 18coi account takes under two minutes. Visit the 18coi Login page, click the registration option, and fill in your mobile number, a secure password, and your preferred currency (BDT). You will receive a one-time verification code via SMS to confirm your number. Once verified, your account is active and you can make your first deposit immediately using bKash, Nagad, or Rocket.
What documents do I need for KYC verification on 18coi?
18coi requires a valid government-issued photo ID for KYC — a National Identity Card (NID), passport, or driving licence are all accepted. You may also be asked to provide a selfie holding your ID for identity confirmation. KYC is typically processed within 24 hours. Completing KYC unlocks higher withdrawal limits and access to all promotions.
I forgot my 18coi password — how do I reset it?
Use the 'Forgot Password' link on the 18coi Login page. Enter the mobile number or email address linked to your account, and you will receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the message within five minutes, check your spam folder or contact support at [email protected].
Can I have more than one account on 18coi?
No — 18coi strictly allows one account per person. Duplicate accounts are detected automatically and may result in the closure of all related accounts and forfeiture of any balances. If you have accidentally created two accounts, contact support immediately to have the duplicate closed. Using a single account ensures your transaction history and bonus eligibility are tracked correctly.
How do I close my 18coi account permanently?
To permanently close your 18coi account, email [email protected] from the address registered on the account, stating your request and account mobile number. The team will process the closure after verifying your identity. Any remaining balance will be paid out to your registered payment method before the account is deactivated. Account closure requests are usually handled within 48 hours.
Deposits & Withdrawals
How long does a bKash deposit take to reach my 18coi account?
bKash deposits on 18coi are credited instantly in almost all cases. Once you complete the bKash payment from your mobile wallet, the amount should reflect in your 18coi balance within seconds. If your deposit does not appear after five minutes, take a screenshot of the bKash transaction confirmation and contact support at [email protected] with the reference number.
What is the minimum deposit amount on 18coi?
The minimum deposit on 18coi is ৳200 via bKash, Nagad, Rocket, and Upay. For bank transfers through Dutch-Bangla Bank, BRAC Bank, or Sonali Bank, the minimum is ৳500. There is no maximum cap on deposits, though very large transfers may require additional identity verification for security. Always confirm the current limits on the deposit page, as they may be updated periodically.
What is the minimum withdrawal amount on 18coi?
The minimum withdrawal on 18coi is ৳500. Withdrawals are processed to the same payment method used for the deposit — so if you deposited via Nagad, your withdrawal will go back to your Nagad wallet. Processing time is typically within 30 minutes during business hours, though during high traffic it may extend to a few hours. Completed KYC ensures no delays on your withdrawal.
Are there any fees for deposits or withdrawals on 18coi?
18coi does not charge any platform fees on deposits or withdrawals. Your payment provider (bKash, Nagad, Rocket, Upay, or your bank) may apply their standard transaction charges, which are outside 18coi's control. To avoid surprises, check your mobile banking app's fee schedule before initiating a transfer. The amount you enter on 18coi is the amount that will be credited or debited from your account.
Can I withdraw my bonus balance directly on 18coi?
Bonus funds cannot be withdrawn directly — they must first meet the wagering requirement attached to the specific promotion. For example, a welcome bonus may carry a 20x rollover, meaning you need to wager the bonus amount 20 times before any resulting winnings become withdrawable cash. Check the specific Terms & Conditions of each promotion for the exact rollover multiplier and eligible games.
Games & Gameplay
Can I bet on BPL and T20 World Cup matches on 18coi?
Yes — 18coi offers comprehensive cricket betting on BPL, IPL, T20 World Cup, ICC tournaments, and all Bangladesh Tigers international fixtures. You can bet on match winners, top batsmen, total runs, over-by-over markets, and live in-play odds. Markets open as soon as fixtures are announced, and live betting is available from the first ball.
Are the slot games on 18coi fair and certified?
All slot games on 18coi use certified Random Number Generator (RNG) technology, meaning every spin outcome is statistically independent and unpredictable. Games are sourced from leading providers including Pragmatic Play, Spribe, and NetEnt, all of whom submit their titles to independent testing labs for RTP verification. You can view the RTP percentage for any game in its information panel.
Does 18coi offer live casino games with real dealers?
18coi's live casino section features real human dealers streaming in real time via high-definition video. Popular tables include Live Baccarat, Live Roulette, Lightning Dice, Dragon Tiger, and Andar Bahar — all available 24 hours a day. Games are powered by Evolution Gaming and Ezugi, with multiple table stakes available so both casual players and high-rollers can join.
Can I play 18coi games on my mobile phone?
Yes — 18coi is a fully mobile-optimised platform. All games, including live casino, slots, and cricket betting, work directly in your phone's browser without any app download required. The site is designed for Android and iOS, tested on popular Bangladeshi handsets. Simply open 18coi in Chrome or Safari on your smartphone and log in to start playing.
What is the minimum bet amount for cricket matches on 18coi?
The minimum cricket bet on 18coi starts from ৳50 per selection, making it accessible for casual bettors. Maximum bet limits vary depending on the market and the match — major international fixtures like ICC finals carry higher limits than domestic league games. Live in-play markets may have slightly different minimums during peak demand. Check the individual bet slip for the applicable range.
Bonuses & Promotions
What welcome bonus does 18coi offer new players?
18coi offers a welcome bonus on your first deposit — the exact percentage and maximum amount are displayed on the promotions page at the time of registration. Typically, new players in Bangladesh can claim a match bonus up to ৳20,000. The bonus credits automatically to your account after you make a qualifying deposit and opt in during registration. Always read the full Terms & Conditions before claiming.
How many times do I need to wager my bonus before I can withdraw?
The wagering requirement (rollover) for each promotion is stated clearly in its terms. Most 18coi bonuses carry a rollover between 15x and 30x. This means if you receive a ৳1,000 bonus with a 20x requirement, you need to place ৳20,000 in total bets before the winnings convert to withdrawable cash. Bets on cricket markets and slots typically contribute 100% to rollover; live casino tables may contribute less.
Does 18coi offer free spins on slot games?
Yes — 18coi regularly runs free spin promotions on selected slot titles from Pragmatic Play and other providers. Free spins are awarded as part of welcome packages, seasonal promotions (such as Eid, Pohela Boishakh, or BPL season), and loyalty rewards. Winnings from free spins are credited as bonus funds and are subject to a rollover requirement before they can be withdrawn.
Is there a loyalty or VIP programme on 18coi?
18coi rewards regular players through a loyalty programme where you accumulate points based on your wagering activity. As you move up loyalty tiers, you unlock perks including cashback offers, higher withdrawal limits, dedicated account managers, and priority support. VIP players may also receive personalised promotions timed around major cricket tournaments such as the BPL and IPL seasons.
Can I use a bonus on cricket betting as well as casino games?
It depends on the specific promotion. Some 18coi bonuses are sports-only, some are casino-only, and others are flexible across both sections. The contribution rate also varies — cricket bets often count 100% toward rollover, while certain live casino games may count only 10-20%. Always check the eligible games list and contribution table in the promotion's Terms & Conditions before using bonus funds.
Safety & Responsible Gaming
Is 18coi safe and legal for players in Bangladesh?
18coi is a safe and reliable platform that uses 256-bit SSL encryption to protect all financial and personal data. All transactions are processed through verified payment gateways, and the platform undergoes regular independent security audits. Players are encouraged to review their local laws regarding online gambling. 18coi is intended only for players aged 21 and above.
What is the minimum age to play on 18coi?
You must be 21 years or older to register and play on 18coi. This age requirement applies to all players regardless of location within Bangladesh. During KYC verification, 18coi checks your date of birth against your submitted ID. Any account found to belong to a person under 21 will be immediately suspended and any funds returned.
Can I set deposit limits or take a break from gambling on 18coi?
Yes — 18coi provides responsible gaming tools including daily, weekly, and monthly deposit limits, session time reminders, and self-exclusion options. You can activate these controls from your account settings at any time. If you want to take a temporary cooling-off period or a longer self-exclusion, contact support at [email protected] and the team will apply the restriction to your account promptly.
What should I do if I think I have a gambling problem?
If gambling is negatively affecting your finances, relationships, or mental health, act immediately. Contact 18coi support at [email protected] to request an urgent self-exclusion — your account can be locked within hours. You should also speak with a trusted friend or family member. Seeking help is a sign of strength, not weakness. 18coi is committed to promoting healthy play and will support any player who reaches out for assistance.
How does 18coi protect my personal data and payment information?
18coi protects all player data using 256-bit SSL encryption, the same standard used by major banks. Payment details are processed through certified payment gateways and are never stored on 18coi servers in plain text. Your personal information is handled in accordance with our Privacy Policy and is never sold or shared with third parties without your consent. Two-factor authentication (2FA) is available to add an extra layer of security to your login.
Why Choose 18coi
Instant Payments
Deposits via bKash, Nagad and Rocket credit in seconds, and withdrawals are processed fast.
Secure Platform
256-bit SSL encryption and certified payment gateways keep your money and data protected at all times.
Cricket Betting
Bet on BPL, IPL, T20 World Cup and all Bangladesh Tigers fixtures with live in-play markets.
Local Currency
All balances shown in BDT. Deposit and withdraw in Taka with no currency conversion fees.
Mobile First
Designed for Android and iOS phones — play every game directly in your browser, no app needed.
24/7 Support
Our support team is available around the clock to help with account, payment, or gameplay queries.
Still Have Questions?
Our support team is ready to help. You can also explore 18coi's full game library or head straight to the login page to get started.
Need direct help? Email us at [email protected]