Privacy Policy

1. Introduction

18coi ("we", "us", "our") is committed to protecting the privacy and security of all users who access our online casino and sports betting platform at https://18coi.pro. This Privacy Policy explains in clear, plain English what personal data we collect, why we collect it, how we use and store it, with whom we may share it, and the rights you hold as a data subject. We encourage every player to read this document carefully before registering an account or engaging with any feature on the platform.

By accessing or using 18coi, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the platform immediately. This policy applies to all users regardless of location, though it has been drafted with Bangladesh-based players in mind. Players must be 21 years or older to register and use this platform.

2. Information We Collect

We collect two broad categories of information: data you provide to us directly, and data we collect automatically when you use the platform.

Information You Provide Directly

• Full name, date of birth, and gender — used for identity verification and age confirmation (21+ requirement).
• Email address and mobile phone number — used for account communications, security alerts, and transaction notifications.
• Residential address — including city, district, and country (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) for compliance and fraud prevention.
• Payment information — such as your bKash, Nagad, or Rocket wallet numbers for processing deposits and withdrawals. We do not store full card numbers on our servers.
• Identity documents — such as a National ID (NID), passport, or driving licence submitted during Know Your Customer (KYC) verification.

Information Collected Automatically

• Device and browser data — including IP address, device type, operating system, browser version, and screen resolution.
• Usage data — pages visited, time spent on each page, games launched, bet amounts, session duration, and click-path behaviour.
• Cookies and similar tracking technologies — session cookies, persistent cookies, and analytical pixels that help us understand how you interact with the platform.

3. How We Use Your Information

18coi uses the personal data it collects for the following legitimate purposes:

• Account creation and management — to create, maintain, and authenticate your player account securely.
• Transaction processing — to facilitate deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process withdrawal requests in Bangladeshi Taka (৳).
• Identity verification and fraud prevention — to comply with KYC obligations and to detect, investigate, and prevent any fraudulent, abusive, or unlawful activity on our platform.
• Customer support — to respond to your queries, complaints, and support requests via email at [email protected].
• Service improvement and analytics — to analyse user behaviour in aggregate, optimise platform performance, and personalise your gaming experience with relevant promotions including cricket betting and slot bonuses.

4. Cookies and Tracking Technologies

18coi uses cookies — small text files placed on your device — to keep you logged in between sessions, remember your preferences, and gather anonymous analytics data. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period) to deliver a seamless experience.

You may configure your browser to block or delete cookies at any time. Please note that disabling cookies may affect some platform features, such as staying logged in or saving your language preference. By continuing to use 18coi, you consent to our use of cookies as described in this policy.

5. Data Sharing and Third Parties

18coi does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your information only in the following circumstances:

• Payment processors — we share minimal payment details with licensed payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely to complete transactions. These partners operate under strict data security obligations.
• Game providers — platform providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session data to deliver their games within our platform. They do not receive your personal identification details.
• Legal and regulatory authorities — we may disclose your data where required by law, court order, or government authority. 18coi cooperates with lawful requests while taking appropriate steps to protect user privacy.
• Business transfers — if 18coi undergoes a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. We will notify affected users via email or platform announcement prior to such transfer.

6. Data Security

18coi employs industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology.

Access Controls

Access to personal data within 18coi is restricted to authorised personnel who need it to perform their job functions. All staff with access to player data are bound by confidentiality obligations and receive regular training on data handling best practices.

Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users without undue delay. Notification will be sent to the email address registered on your account. We will also take prompt remedial action to minimise the impact of any breach.

7. Data Retention

18coi retains your personal data for as long as your account remains active, and for a further period as required to fulfil legal, regulatory, and dispute resolution obligations. Typically, transaction records and KYC documents are retained for a minimum of five years following account closure to satisfy applicable financial record-keeping requirements. Upon expiry of the retention period, data is securely deleted or anonymised. If you wish to request earlier deletion of your data, please refer to your rights in Section 9 below.

8. International Data Transfers

18coi operates a platform primarily serving players in Bangladesh (BST, UTC+6). Some of our technical infrastructure, including cloud hosting and game delivery systems, may be located in data centres outside Bangladesh. Where personal data is transferred across borders, we take steps to ensure it receives an equivalent level of protection through:

• Contractual safeguards — standard contractual clauses with all third-party processors who may handle your data outside Bangladesh.
• Data minimisation — we only transfer the minimum personal data necessary to perform the specific service function involved.
• Encryption in transit — all cross-border data transfers are encrypted via SSL/TLS during transmission.
• Vendor due diligence — we vet third-party service providers for their data security posture before onboarding them.
• Ongoing reviews — we periodically review all third-party data processing arrangements to ensure they remain appropriate and compliant.

9. Your Rights as a Data Subject

As a user of 18coi, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered account details. We will respond within a reasonable timeframe, typically within 30 days.

Right of access — you may request a copy of the personal data we hold about you. Right to rectification — you may ask us to correct inaccurate or incomplete data. Right to erasure — you may request deletion of your data where we no longer have a lawful basis to retain it. Right to restriction — you may ask us to limit how we use your data while a dispute is being resolved. Right to data portability — you may request your data in a structured, commonly used machine-readable format. Right to object — you may object to processing based on legitimate interests, including direct marketing.

10. Children and Minors

18coi is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. All users must confirm they are aged 21 or over at the point of registration. If we discover that a user under 21 has provided us with personal data, we will immediately close their account, void any associated transactions, and delete all data associated with that user. Parents and guardians who believe a minor has registered on our platform should contact us without delay at [email protected].

11. Changes to This Privacy Policy

18coi reserves the right to amend this Privacy Policy at any time. When we make material changes, we will notify registered users by email and post a prominent notice on the platform at least 14 days before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of 18coi after the effective date of any amendment constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 18coi handles your personal data, please contact our dedicated privacy support team. We are committed to addressing all enquiries promptly and professionally.

Email: [email protected] — our support team is available to assist players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We aim to respond to all privacy-related enquiries within 2 business days (Bangladesh Standard Time, UTC+6).